Sitecore, the leading provider of .NET Web Content Management System (CMS) software, today announced that its Web CMS solution can be integrated with Telligent CommunityTM. Telligent, a leader in community, collaboration and social analytics software, allows organizations to create interactive communities to listen to and engage internal and external audiences.
Telligent Community enables customers to build online social networking platforms where users can blog, share photos and create groups and forums – for improved online engagement and collaboration. Combining these solutions gives organizations the ability to harness all of their rich, community based content within the rest of their Web properties, quickly and easily, while significantly enhancing their site visitors’ experience.
”Through this integration with Sitecore, we will enhance the way Telligent Community enables organizations to interact with their customers.” said Patrick Brandt, Telligent CEO. “We look forward to strengthening our relationship with Sitecore and continuing to offer organizations a secure, comprehensive Web solution.”
Telligent Community helps users create channels for direct customer engagement, build brand awareness and loyalty, increase market share and improve customer support. The goal of the Sitecore integration package is to provide seamless, centralized security handling and the ability to interchange the content between Sitecore and Telligent Community solutions. With the security integration providing single sign-on functionality, the user signs into the Sitecore CMS and is simultaneously signed into Telligent Community. The user experiences a fully transparent Web solution. The security integration also simplifies the user creation, so users only need to be created in Sitecore CMS and are automatically transferred to Telligent Community upon first login.
“From the technical perspective it’s a great match, since Sitecore and Telligent Community are based on Microsoft .NET technology and both offer flexible integration with extensive APIs and customization options,” said Darren Guarnaccia, VP Product Marketing, Sitecore. “Creating more channels for customer engagement is the natural evolution of CMS software. We have already seen results from a number of projects, where customers have reported a significant increase in site traffic, improved SEO and higher lead conversion rates.”
The content sharing features provide the ability to mix social media applications and Web content seamlessly within a website, giving users a naturally combined experience of both types of content. The integration module supports content repurposing for Telligent Community forums, blogs and media galleries as well membership information. Social content can either be reused directly or it can be filtered based on the current user’s rights and group memberships.
